Widerrufsrecht

We stand behind every MissFeel piece and are committed to providing you with a pleasant shopping experience.

1. Delivery & Quality Concerns:

Delivery is deemed complete when tracking shows "Delivered." If you have any quality issues with your order, please contact our customer service within 72 hours of delivery.
Quality-related items must be returned in original condition within 7 days of delivery.
For verified quality issues, we'll cover your return shipping cost. We'll also issue a full refund, including the original shipping fee.

2. General Returns:

General returns are accepted within 14 days of delivery.
Items must be unworn, unwashed, free of scents or stains, and include all original tags, dust bags, and accessories.
Original shipping fees are non-refundable for general returns.

3. Exchanges Need a different size?

Size exchanges are available within 14 days of delivery — contact us and we'll arrange everything. We'll cover the shipping on your replacement.
For exchanges due to quality issues, we'll cover the return shipping both ways.

4. Non-Returnable Items: Worn, washed, scented, or stained items, products without original tags/labels, Final Sale clearance items, and personalized orders cannot be returned.

5. Accessories & Gifts: Dust bags, gifts, and matching accessories must be returned together with the item. Missing or damaged accessories may affect your refund amount.

6. Return Shipping & Refunds: Customers are responsible for return shipping costs for general returns. Refunds are processed within 5–7 business days after we receive and inspect your return.

Note: Please allow additional time for funds to reflect in your account, depending on your bank's processing schedule.

7. EU & UK Customers: If you're located in the European Union or the UK, you have the right to cancel your order within 14 days of receiving the goods for any reason. The refund will include the delivery cost.

To exercise this right, please email us at hello@missfeel.com within 14 days of delivery.