Shipping & Delivery: Q1: What are your shipping policies? A: Free standard shipping is available for all US orders over $129. A flat rate of $9.99 applies to contiguous US orders below the threshold, and $12.99 to Alaska, Hawaii, U.S. territories and international orders below the threshold. Final shipping cost is shown at checkout. Q2: How long does order delivery take? A: All orders are processed within 1 to 3 business days. Standard delivery to the contiguous United States takes 5–10 business days; Alaska & Hawaii take 5–15 business days. International delivery estimates are shown at checkout and may vary due to customs clearance. Q3: Who is responsible for international duties and taxes? A: All import duties, taxes and related customs fees are the sole responsibility of the recipient.
Returns & Exchanges Q1: What is your return and exchange policy? A: General returns and size exchanges are accepted within 14 days of delivery. Items must be unworn, unwashed, free of scents or stains, and include all original tags, dust bags, and accessories. For quality issues, please contact us within 72 hours of delivery; quality-related items must be returned within 7 days for a full refund, including the original shipping fee. EU & UK customers have the right to cancel within 14 days of receiving the goods for any reason. Q2: Are there any non-refundable items? A: Yes. Worn, washed, scented or stained items, products without original tags, Final Sale clearance items, and personalized orders cannot be returned. Q3: Who covers return shipping costs? A: For general returns, customers are responsible for return shipping costs. For confirmed quality issues, we cover the return shipping cost and issue a full refund, including the original shipping fee. For size exchanges, we cover the shipping on your replacement.
Orders & Discounts: Q1: Can I change or cancel my placed order? A: You can modify your order (e.g., shipping address, item, size) or cancel it any time before it ships. Once your order has been shipped, we're unable to make changes. For size changes or returns after delivery, please see our Refund & Return Policy. EU/UK customers retain their statutory 14-day withdrawal right, which is not affected. Q2: Can multiple discounts be used at the same time? A: New customer exclusive offers cannot be combined with other promotions. Discounts cannot be stacked unless otherwise stated.
Size & Fabric Care: Q1: How do I choose the most suitable size? A: Please refer to the detailed size guide displayed on each product page. Our high-stretch fabrics adapt to a wide range of bodies — if you're between sizes, size down for a closer fit or size up for more ease. Q2: What materials are your garments made of? A: Our collection is crafted from breathable Tencel™, silky modal, soft cotton and wool blends — with a touch of stretch in most pieces for comfort and fit.
